Reviews are a ranking factor and a conversion factor. More recent, detailed reviews help you climb the map pack, and they’re the first thing a patient compares when choosing between three practices.
How it works
- Automated requests. After each appointment, patients get a short text or email asking about their visit, with a direct link to your Google review form.
- Timing and follow-up. Requests go out when patients are happiest, with one gentle reminder.
- Monitoring. Every new review across Google, Facebook, Yelp, and Healthgrades lands in one feed.
- Responses. We draft HIPAA-aware replies for every review, good or bad.
Why velocity beats volume
A practice with 400 reviews and nothing new in six months often loses ground to one with 150 reviews and ten new ones every month. Google and patients both pay attention to recency. Our goal is a steady flow, not a one-time spike.
Frequently asked questions
Is it allowed to ask patients for reviews?
Yes. Asking every patient for honest feedback is fine. What’s not allowed is offering incentives for reviews or only asking patients you expect to be happy (“review gating”). Our process follows Google’s policies.
How do you handle HIPAA when replying to reviews?
Replies never confirm that a reviewer is a patient or mention any treatment detail. We write responses that are warm and professional without disclosing protected information.
What about bad reviews?
We alert you right away, draft a calm public response, and help you take the conversation offline. If a review violates Google’s policies, we flag it for removal.